MASTERING COMMUNICATION AT WORK: HOW TO(ISBN=9780071625029) 英文原版 115盘 下载 pdf txt 电子版 mobi snb docx

There's no way around it. Your success is at risk if you can't

communicate effectively. If you want to make a difference in your

organization, you must develop a communication playbook of

strategic responses to challenging situations so the people around

you thrive. The good news is that you can learn how to become a

master communicator. All you need is desire and this eminently

practical guide. In "Mastering Communication at Work," leadership

communication experts Ethan F. Becker and Jon Wortmann describe

easy-to-implement techniques for communicating in ways that empower

teams, serve clients, and develop stronger relationships. You'll

learn the secrets to making trust-building an innate part of your

life--and use your new talent to reduce your stress and improve

your organization on every level. "Mastering Communication at Work"

will instantly get you on track with Clear, actionable advice you

can put to use right away De*ions of the communication

tendencies everyone needs to be able to identify and execute Simple

drills to practice during your next meeting, one-on-one

conversation-- or even sitting at your desk Case studies, success

stories, and original research proving the impact of the authors'

techniques and formats When you master the wisdom inside, effective

and motivational communication becomes, in the authors' words, "as

natural as breathing." Use "Mastering Communication at Work" as

your coach and you'll see immediate results in yourself, your

people, and your organization.

ACKNOWLEDGMENTS

INTRODUCTION

SECTION  I

THE TECHNIQUES

CHAPTER 1

MATCH YOUR LISTENER'S TENDENCY

CHAPTER 2

MANAGE YOUR ETHOS

CHAPTER 3

SPEAK TO MOTIVATE

CHAPTER 4

FRAME

CHAPTER 5

VALIDATE

CHAPTER 6

ADD COLOR

SECTION  2

THE MOMENTS THAT NEED YOUR

LEADERSHIP

CHAPTER   7

DEFENSIVENESS

CHAPTER 8

MEETINGS

CHAPTER9

HIKING

CHAPTER 10

DELEGATION

CHAPTER 11

CKITICISM

CHAPTER 12

PRESENTATIONS

SECTION  3

THE MOST IMPORTANT CHAPTER

CHAPTER 13

COMMUNICATION AS A HARD SKILL

INDEX

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书籍介绍

"Mastering Communication at Work" is based on 45 years of research and working with over half-a-million clients around the world. From leaders of countries to leaders of companies to people just starting out in their career, Becker and Wortmann teach techniques that start with the essential wisdom of Aristotle and include the best practices in today's global organizations. The book includes interviews with leaders who reveal the inside story of the communication secrets at: the White House - Doris Kearns Goodwin, presidential historian and Pulitzer Prize winning author; Google - Laszlo Bock, Vice President, People Operations; EMI Publishing - Big Jon Platt, President; IBM - Jeanatte Horan, Vice President of Enterprise Business Transformation; Harvard Business School - Tony Mayo, Director of the Leadership Initiative; and, The New York Giants - Peter John-Baptiste, Director of Public Relations. "Mastering Communication at Work" provides clear, actionable advice you can put to use right away and simple drills to practice during your next meeting, one-on-one conversation - or even sitting at your desk. Use "Mastering Communication at Work" as your coach and you'll see immediate results in yourself, your people, and your organization.