Social Intelligence: The New Science of Success 社会智能：新成功学 115盘 下载 pdf txt 电子版 mobi snb docx

Karl Albrecht defines social intelligence (SI) as the ability to get along well with others while winning their cooperation. SI is a combination of sensitivity to the needs and interests of others, sometimes called your “social radar,” an attitude of generosity and consideration, and a set of practical skills for interacting successfully with people in any setting. Social Intelligence provides a highly accessible and comprehensive model for describing, assessing, and developing social intelligence at a personal level. This book is filled with intriguing concepts, enlightening examples, stories, cases, situational strategies, and a self-assessment tool – all designed to help you learn to navigate social situations more successfully.

Foreword

Acknowledgment

Preface

1 A Different Kind of “Smart”

　Old Wine in New Bottles?

　Going Beyond IQ

　EI, SI, or Both?

　From Toxic to Nourishing

　Blind Spots, Lenses, and Filters

　Social Halitosis, Flatulence, and Dandruff

　The “Dilbert” Factor

　Can We Become a Socially Smarter Species?

　SPACE:The Skills of Interaction

2 “S” Stands for Situational Awareness

　Situational Dumbness and Numbness

　Ballistic Podiatry: Making the Worst of a Situation

　Reading the Social Context

　What to Look For

　The Proxemic Context

　The Behavioral Context

　The Semantic Context

　Navigating Cultures and Subcultures

　Codes of Conduct: Violate the Rules at Your Peril

　Building the Skills of Situational Awareness

3 “P” Stands for Presence

　Being There

　Is Charisma Over-Rated?

　Do Looks Matter?

　Reading (and Shaping) the “Rules of Engagement”

　The Ugly American Syndrome

　More of You, Less of Me

　A Case of Attitude

　Building the Skills of Presence

4 “A” Stands for Authenticity

　Take a Tip from Popeye

　It’s a Beautiful Day in the SI Neighborhood

　The Snap-On Smile: Can You Fake Sincerity?

　Left-Handed Compliments

　The Puppy Dog Syndrome

　Narcissism: It’s Really All About Me

　Head Games, Power Struggles, and Manipulation

　Building the Skills of Authenticity

5 “C” Stands for Clarity

　A Way with Words

　Hoof-in-Mouth Disease: Sometimes Silence Works Best

　Role-Speak and Real-Speak

　Helicopter Language and Elevator Speeches

　“Clean” Language and “Dirty” Language

　Verbal Bludgeons

　Taking a Brain for a Walk

　The Power of Metaphor

　E-Prime: the Language of Sanity

　Building the Skills of Clarity

6 “E” Stands for Empathy

　What Destroys Empathy?

　What Builds Empathy?

　The Platinum Rule

　The Irony of Empathic Professions

　LEAPS: Empathy by Design

　Empathy in Four Minutes

　Building the Skills of Empathy

7 Assessing and Developing SI

　Assessing Your Interaction Skills

　Self-Awareness: Seeing Yourself as Others See You

　Assessing Your Interaction Style: Drivers, Energizers, 　Diplomats, and Loners

　The Strength-Weakness Irony

　Priorities for Improvement

8 SI in the World of Work: Some Reflections

　The Real and Legal Consequences of Social Incompetence

　Cultures of Conflict and Craziness

　Hierarchies, Testosterone, and Gender Politics

　Getting it Right at Work and Wrong at Home

　The Diversity Puzzle

　Ritual, Ceremony, and Celebration

　Positie Politics: Getting Ahead with Your Value System 　Intact

9 SI in Charge: Thoughts on Developing Socially 　Intelligent Leaders

　The SOB Factor

　Executive Hubris: Its Costs and Consequences

　Best Boss, Worst Boss

　POWER: Where It Comes From, How to Get It

　How the Worst Bastards on the Planet

　Get and Keep Power

　The Algebra of Influence

　SPICE: Leading When You’re Not In Charge

10 SI and Conflict: Thoughts About Getting Along

　The Double Spiral of Conflict

　Why Argue?

　Crucial Conversations

　Added Value Negotiating

　Epilogue SI and the Next Generation: Who’s Teaching 　Our Kids?

　Our Children Are Not Our Children

　The (Only) Ten Basic News Stories

　Anxiety Drives Attention

　Breaking the Addiction to Television

　The Buying of Our Babies

　Video Games:The New Sandlot

　Teachers, Parents, or Neither?

　Belonging or Be Longing?

　The SPACE Solution for Schools

　A Prescription for SI at Every Age

Index

About the Author

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作者简介：

　　Karl Albrecht is a management consultant, executive advisor, futurist, speaker, and a prolific author. As chairman of Karl Albrecht International, he is known worldwide as a key thought leader in business. He is the author of such best-selling books as Service America!, Brain Power, The Northbound Train, and The Power of Minds at Work.

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Karl Albrecht defines social intelligence (SI) as the ability to get along well with others while winning their cooperation. SI is a combination of sensitivity to the needs and interests of others, sometimes called your “social radar,” an attitude of generosity and consideration, and a set of practical skills for interacting successfully with people in any setting. Social Intelligence provides a highly accessible and comprehensive model for describing, assessing, and developing social intelligence at a personal level. This book is filled with intriguing concepts, enlightening examples, stories, cases, situational strategies, and a self–assessment tool – all designed to help you learn to navigate social situations more successfully.