GETTING STARTED IN SIX SIGMA（六西格玛入门指南） 115盘 下载 pdf txt 电子版 mobi snb docx

nizations simply means defining and measuring quality; a working sys-tem designed to identify that elusive goal,perfection.Companies such as GE,Microsoft,and 3M have used this approach to eliminate product defects,reduce cycle time,and improve cus- 4 tomer satisfaction.Six Sigma may sound intimidating,but the fact is that you don't have to be a high-level executive at a giant corporation to use-or understand-this concept.It is simply a way of improving quality.

Getting Started in Six Sigma is designed to show you,step by step,how Six Sigma works and how it can be used most effectively.Whether you're a manager trying to change your approach to problem solving or an employee in a corporation with a Six Sigma program,this book will clearly lead you through each step of the process.Definitions within the margins-placed at points of discussion-will help you to quickly master Six Sigma terminology as you read along.

Introduction:Striving for Perfection in an Imperfect World

Chapter 1:The Meaning of Six Sigma

Chapter 2:The Customer’ s Point iew

Chapter 3:Outside-In Thinking

Chapter 4:The Nature of Quality

Chapter 5:Product and Service Defects

Chapter 6:Improving Process Systems

Chapter 7:Striving for Consistency

Chapter 8:Exceptions and Rules

Glossary

NotesIndex

MICHAEL C.THOMSETT is a financial writer who has written more than sixty books on investing,real estate,business,and management topics.He is the author of several Wiley books including the successful Getting Started in Options,now in its sixth edition.Tho

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书籍介绍

The basics behind the Six Sigma quality control technique Six Sigma is designed to achieve excellence in customer service and measure deviation from the ideal. It provides a process for placing value on the intangible nature of quality control. The underlying theories of Six Sigma are highly technical and complex. This book is a basic guide to those who are new to the concept, and though this is a complex subject, the concepts involved are not too complex for readers to grasp. Getting Started in Six Sigma demonstrates how an employee or supervisor can implement Six Sigma successfully without having to become technically familiar with process-oriented models or statistical modeling. Michael C. Thomsett (Pt. Townsend, WA) is a financial writer who has written more than 50 books on investing, real estate, business, and management topics. He is the author of several Wiley books including the successful Getting Started in Options (0-471-44493-6). Prior to his writing career, Thomsett was a professional accountant and systems consultant.