Dealing with People You Can't Stand: How to Bring Out the Best in People at Their Worst 谈判的潜能 115盘 下载 pdf txt 电子版 mobi snb docx

With their 1994 international bestseller, Dealing with People You Can't Stand, Drs. Rick Brinkman and Rick Kirschner armed a civility-starved world with no-nonsense strategies for dealing with difficult people with tact and skill. Since then, cell phones, the Internet, voice mail, and other technological wonders designed to bring people closer together have only made it that much harder to avoid "people you can't stand;" even worse, they've also created exciting new ways for annoying people to realize their talent for being pains in the butt.

Updated and revised for the digital age, this new edition of Brinkman and Kirschner's bestselling guide shows readers how to successfully combat the whiners, grenades, tanks, snipers, close-talkers, pedants, and other rude, crude, and inconsiderate people who can ruin your day at work, in stores, on the street, in restaurants, at the movies, in waiting rooms, by fax, phone, and E-mail, and in cyberspace.

Acknowledgments

Introduction

Part1.Getting to Know the People You Can`t Stand

1.The 10Most Unwanted List

2.The Lens of Understanding

3.The Road to Hell Is Paved with Good Intentions

Part2. Surviving through Skillful Communication

4.From Conflict to Cooperation

5.Listen to Understand

6.Reach a Deeper Understanding

7.Speak to Be Understood

8.Get What You Project and Expect

Part 3.Bringing Out the Best in people at Their Worst

9. The tank

10. The sniper

11.The Know-It-All

12.The think-they-know-it-all

13.The Grenade

14.The Yes Person

15.The Maybe person

16.The Nothing Person

17.The No Person

18.The Whiner

19.What if people Can`t stand you?

Part4.Communication in a Digital Age

20.Communication and the Challente of Technology

21.The Eight Ounces of Prevention in Phone Communication

22.The Eight Ounces of Prevention in E-MailCommunication

Afterword

Appendix:How TO Change Your Attitude

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有效沟通的精彩时刻

三只熊的故事

还有一个星期就到冬眠日了，这天，熊爸爸对熊妈妈和小熊（它已经不再是小宝宝了）说，他们要去看望熊爷爷和熊奶奶。熊妈妈好奇地看着熊爸爸，对她没有问出口的问题，他这样回答：“我可不想像去年一样，再有临时电话打来，害我连冬眠前的热粥都喝不成。”

熊爸爸在新安装的门禁系统上输人密码，重新检查了门锁，然后他们就动身了。不一会儿，他们就到了熊爷爷家。

“您好啊，爸爸！”他叫道。

“你好，儿子！这真是个惊喜！你们怎么来了？”

“去年冬眠时，最后一刻才匆匆跟你们告别，我觉得很不好意思。所以今年我就打算早点过来，看看你们有什么需要帮忙的。或者砂我们可以过来看看你们，提前祝你们冬眠愉快。”

“这样啊，你真贴心。”熊爷爷说。

熊奶奶从洞里走了出来。在跟大家都拥抱过后，熊妈妈送给熊奶奶一罐新鲜的蜂蜜。“这个给您。谢谢您所做的一切，这是我们一点心意。”她说

“多么特别的礼物！”熊奶奶高兴地说，把蜂蜜举起来好让老伴看到。

爷爷拍着熊爸爸的背，问：“那么儿子，你想要我做点什么呢再做点家具怎么样？”

“啊，不，不要了！”熊爸爸赶紧说，然后补充道，“我的意思是，已经给我们做了很多家具，我们非常感激。但我觉得，您跟孙子多玩会儿，会更开心！”

熊爷爷于是给小熊表演起了当年在马戏团时非常出名的杂耍。与此同时，熊爸爸决定去跟熊奶奶谈谈晚餐的问题：“妈妈，我们可以聊聊晚餐吃什么的事吗？”

但他还没往下说，熊奶奶就说道：“别跟我说你又不吃鲑鱼。对我给你精心准备的食物，你从来都不知道感恩。”熊爸爸低吼了一声，这让熊奶奶没继续往下说。然后熊爸爸忽然很温柔地说：“对于我的感恩，我认为您也并没有感恩啊。”

熊奶奶惊奇得瞪大了眼睛。熊爸爸放松的行为和关爱的语气，显然让她感到有点糊...

书籍介绍

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Book Description

The international bestseller----more than 500,000 copies sold!

With their 1994 international bestseller, Dealing with People You Can't Stand, Drs. Rick Brinkman and Rick Kirschner armed a civility-starved world with no-nonsense strategies for dealing with difficult people with tact and skill. Since then, cell phones, the Internet, voice mail, and other technological wonders designed to bring people closer together have only made it that much harder to avoid "people you can't stand;" even worse, they've also created exciting new ways for annoying people to realize their talent for being pains in the butt.

Updated and revised for the digital age, this new edition of Brinkman and Kirschner's bestselling guide shows readers how to successfully combat the whiners, grenades, tanks, snipers, close-talkers, pedants, and other rude, crude, and inconsiderate people who can ruin your day at work, in stores, on the street, in restaurants, at the movies, in waiting rooms, by fax, phone, and E-mail, and in cyberspace.

Bestselling guide shows readers how to successfully combat the whiners, grenades, tanks, snipers, close-talkers, pedants, and other rude, crude, and inconsiderate people who can ruin your day at work, in stores, on the street, by fax, phone, email and in cyberspace. Softcover.

From the Back Cover

How to Bring Out the Best in People at Their Worst!...Now Totally Revised for a New Generation of Bothersome Behaviors

Since this best-selling book first appeared, the world has changed dramatically.

Technology has spawned a whole new breed of annoyances. From cell-phone chatters to E-mail spammers to voice-mail hogs, life today is filled with even more people you can't stand!

It's the guy in the supermarket line who is talking on his cell phone instead of unloading his cart...

It's the E-mail "buddy" who jams your in-box with annoying jokes, petitions, and other junk mail...

It's the boss who behaves like a bully and a petty tyrant, and has the power to get away with it...

It's the co-worker who promises results, but never delivers when the chips are down...

At best, such people can make life stressful and unpleasant. At worst, they can keep you from achieving important goals. The good news is that you don't have to let them do either! It's fully within your power to bring out the best behavior in people who are at their worst.

Sound impossible? It's not. Just ask the millions who have benefited from Brinkman and Kirschner's proven, innovative approach to dealing with difficult people. From this one-of-a-kind guide, you'll learn:

* How to identify 10 bothersome behaviors, and deal successfully with each of them!

* How difficult people think, what they fear, and why they act the way they do.

* How to use advanced, sophisticated "listening techniques" to unlock the doors to people's minds, hearts, and deepest needs.

* How to cultivate nine "take-charge" skills that turn conflict into cooperation by reducing the differences between people.

* How to change the destructive behavior of the tank...the know-it-all...the grenade...the whiner...and many more!

Book Dimension

length: (cm)23.1 　　　 　　　　　 　　　　　 width:(cm)15.4